Terms and Conditions

Table of Contents

1. Introduction
2. About TransitPay
3. General Provisions
4. Registration
5. Service Terms
6. Payment Terms
7. Service Delivery Terms
8. Cancellation and Refund Policy
9. Liability
10. Privacy
11. Prohibited Activities
12. Changes
13. Governing Law and Dispute Resolution

1. Introduction

Welcome to TransitPay. These Terms and Conditions govern your (“you”, “user”) use of TransitPay’s website and mobile/web application. TransitPay is a digital platform that helps users pay for international road services (including insurance, parking, transit fees, and related services) through partner providers.

• Account – a user profile created after registration.
• Provider – a registered partner organization providing services through TransitPay.
• User – a person who has created an account and uses TransitPay services.
• Service Order – a purchase request made through the application.
• Application – TransitPay mobile or web application.

2. About TransitPay

TransitPay is a digital platform that unites users and service providers in one ecosystem for road and mobility services.

Contact email: info@transitpay.net

Contact phone: +37441205525

Contact address: ՀՀ, ք. Երևան, Ավան, Դուրյան թաղամաս, 44 շենք 6 բն.

3. General Provisions

Please review this document before registering in the application. By registering, you confirm that these Terms and Conditions apply to you. If you do not agree with these terms, do not register or use the application.

4. Registration

Registration is required to use TransitPay services. To register, select “Login”, then “Register”, and complete the registration form.

The form may request personal information such as first name, last name, and for legal entities also company name, plus email, phone number, and password. Before completing registration, the user must confirm legal age and acceptance of these Terms and Conditions.

Registration may also be available through third-party identity providers (for example, Apple or Google), where supported.

By registering, the user confirms that information provided is complete and accurate, and agrees to keep account credentials confidential.

5. Service Terms

To use services, a user places a Service Order in the application.

Depending on the selected service, the user may choose:

• country/corridor, route, and border context;
• service type (for example insurance, road payment, parking);
• vehicle and route details;
• additional service options, if available.

After all required parameters are selected, the user receives available provider/service options and corresponding prices where applicable.

6. Payment Terms

Payments are accepted in advance using available cashless methods (such as card payments and digital wallets, depending on availability).

On the payment page, the user enters required payment details. Payment confirmation and processing are performed by the relevant payment service provider.

7. Service Delivery Terms

Most services are delivered digitally through TransitPay and/or partner systems. Service completion may include issuance of a document, activation of a permit, or confirmation of payment in the relevant corridor.

If a service is successfully issued/activated according to the selected order parameters, it is considered delivered. Cancellation and refund eligibility depend on service type, provider conditions, and applicable law.

8. Cancellation and Refund Policy

Users may cancel a service order only until processing/issuance of that specific service has started.

• If an order is cancelled before processing starts, funds are refunded in full, except for non-refundable payment provider fees (if applicable).
• If a service has already been issued/activated/delivered, refunds are not available except where required by law or in case of provider-side technical error.
• Duplicate or erroneous payments are reviewed and, once confirmed, refunded within 5 (five) business days.
• To request a refund, contact us at info@transitpay.net or +37441205525 and provide the order identifier.

Account cancellation does not automatically trigger refunds for already delivered/issued services. TransitPay reserves the right to suspend or terminate accounts in case of suspected fraud, illegal activity, or violation of these Terms and Conditions.

9. Liability

TransitPay does not guarantee uninterrupted platform availability or error-free operation at all times.

To the extent permitted by law, TransitPay’s liability is limited to the value of the disputed transaction/service. TransitPay is not liable for indirect or consequential damages, including loss of income.

10. Privacy

Processing of personal data is described in the Privacy Policy: Privacy Policy

11. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available.

As a user of the Services, you agree not to:

• retrieve platform data systematically to build external databases without written permission;
• trick, defraud, or mislead TransitPay or other users;
• circumvent or interfere with security-related platform features;
• use obtained information to harass, abuse, or harm another person;
• submit false reports of abuse or misconduct;
• use the service in a manner inconsistent with applicable laws or regulations;
• upload malware, viruses, or disruptive code;
• perform unauthorized automated scraping, extraction, or mass messaging;
• impersonate another user or person;
• attempt to bypass access restrictions or security controls;
• reverse engineer or copy platform software beyond lawful permissions;
• collect user credentials or contacts for unsolicited communication.

12. Changes

TransitPay may update these Terms and Conditions from time to time. Updated versions are published on the website and/or application and become effective upon publication.

By continuing to use the platform after updates are published, you agree to the updated terms.

13. Governing Law and Dispute Resolution

These Terms and Conditions and any disputes arising from them are governed by the applicable laws of the relevant jurisdiction. Parties agree to attempt resolution in good faith first, and if unresolved, disputes are subject to the competent courts of that jurisdiction.